IT Operations Lead


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Ensure Guerrilla’s IT Operations run like a well oiled machine.

Our Team

Guerrilla’s IT team is the backbone of our studio; they support our Guerrillas in all IT tech needs. The team plans, maintains and secures a large, sophisticated IT infrastructure, and is the first line of contact for our developers. Collectively, they ensure our Devs have access to all vital hard- and software required to craft incredible entertainment experiences, and provide technical support on all fronts.

What you will do

As the IT Operations Lead, you report directly to the IT Director, and we will look to you to lead the team, set the vision and actively coach.

The IT Operations Team is supporting a wide variety of day-to-day IT tasks to keep our users productive and ensure the IT infrastructure is secure, consistent, reliable and scalable. In this role, you will operate existing tools and systems and introduce new technologies and processes that will help Guerrilla grow.

You will be essential in enabling Guerrilla’s IT needs, delivering top of the bill IT support and providing a platinum IT experience.

  • Manage a team of IT professionals through the day-to-day activities, including tickets and projects and provide hands-on support to enable them to meet their goals.
  • Lead from a position of experience, creating opportunities for the team to grow as professionals as they develop new skills and capabilities.
  • Perform administrative functions like team planning, employee reviews and recruiting.
  • Collaborate and work closely with your direct colleagues in IT, stakeholders within Guerrilla as your peers within Sony Interactive Entertainment / Sony (Europe / Global) to develop and ultimately drive the implementation of IT policies, processes, best practices and systems that will enable agility and a secure environment.
  • Define and track meaningful metrics on an ongoing basis.
  • Control operational costs and budgets regarding IT systems and sources.
  • Organize IT Operations documentation and knowledge based articles

Who you are

We would love to hear from you if you have:

  • A background that adds to the diversity of Guerrilla’s team.
  • Demonstrable experience as an IT Operations Lead and a leadership style that can be described as leading by example. You inspire and motivate through a hands-on and can-do attitude.
  • A passion for coaching and people management to build successful teams.
  • Excel at planning, structure and organization.
  • Excellent analytical, logical thinking, and problem-solving skills.
  • Outstanding verbal and written communication skills in English that support communications to non-technical as technical resources alike.
  • Feel comfortable doing a variety of tasks including supporting end-users in their quest for efficiency, securing our hardware and systems, able to balance multiple projects and growing a team that can do the same.
  • A constant thirst for new information, a deep understanding of IT best practices (ITIL practitioner) and a detailed knowledge of IT Infrastructures e.g.:
    • Windows (Server/ Workstation)
    • Endpoint Management
    • Security tooling
    • Network infrastructure and concepts
    • Virtualization technologies
    • Datacenter Operations

Extra points

You have knowledge of, and prior experience with:

  • Working within the Gaming industry.
  • Working for large (global) enterprises as small to medium businesses.
  • Understanding and experience with: Jira, Confluence, Service Now, O365

Interested?

Please note: This position is based in our studio in the heart of Amsterdam. Guerrilla offers relocation and immigration support.

If you think you’re up for the challenge, you can apply by hitting the “apply now” button. Be sure to submit your CV, a cover/motivation letter and a link to/PDF of your portfolio.

Guerrilla Games respects your privacy. In order to ensure that we comply with the European Union's GDPR regulations, we are asking anyone affiliated with the EU to actively consent to us considering them for a position at Guerrilla Games.

Frequently asked questions

 

Q: Does Guerrilla offer remote positions?

A: Unless stated otherwise, our vacancies are based on-site, in our studio in Amsterdam. For qualified candidates, we offer visa, permit, relocation and immigration support. Depending on role, we do offer hybrid work models allowing our employees to work from home one or more days per week.

Q: I don't have any work examples. Can I still apply for a job?
A: It's essential that you can prove to us that you have the necessary skills for the job. Rushing into an application without supplying the required materials won't leave a good impression. In general, it's a good idea to put together an excellent portfolio before you start applying for jobs.  

Q: I have no experience in the games industry. Can I still get a job with you?
A: Games industry experience is certainly a bonus, but it's not always necessary. It's important to put together an excellent portfolio that demonstrates your skills and your understanding of the game development process.  

Q: I applied for a job with you, but I haven’t heard back. What happens now?
A: We aim to respond to all applications within three weeks. Due to the volume of requests, this sometimes takes a little longer. If you have not heard from us within three weeks, your application was most likely unsuccessful.  

Q: How can I arrange a job interview with you?
A: We receive so many applications that we are only able to arrange interviews with the most suitable candidates. It's important that your application stands out from the crowd. Go ahead, impress us!  

Q: I'm considering working at Guerrilla in the future. Is it possible for me to come for a tour of the studio?
A: Because of the confidential nature of the projects that we are working on, we cannot allow visitors into the studio. The most impressive job applicants will be invited for an interview, and will have an opportunity to visit some of the development areas.  

 

Q: I'm a university student looking for a company that can help me with a (master) thesis assignment. Can we arrange a meeting to look at the different possibilities?
A:We like to help out with university level assignments when we can! However, due to time constraints and deadlines this isn't always possible. Please send a brief e-mail outlining the aims of your assignment and what input you would need from us. We'll let you know if we are able to help you.  

Q: I'm a high school student and I have to do a school assignment on media and entertainment. Can I make an appointment for an interview with one of your employees to discuss this?
A: Due to the sheer number of requests we receive, we regret that we are unable to participate in interviews with school students.  

Q: I have a great idea for a game. How can I submit it to you?
A: All of our game concepts are developed by our internal designers, in conjunction with our publishers. It is company policy not to accept game concepts from third parties.  

Q: I'm still in school and I want to get a job in games in the future. What kind of education and skills do I need to achieve this goal? Can you provide me with information on the schools that teach this discipline?
A: The skills required to work in the games industry are very broad, as there are many areas in which you can work. In development there are roles in art, animation, programming, design, and project management. Other industry roles include sales, marketing, PR, and testing. The most important thing is to get an education in subjects that you enjoy and that you are good at. Your career adviser should be able to give you guidance as to which careers are suitable for an individual with your particular skills.