GENERAL TIPS


Get the latest patch.

Have you encountered an issue with Horizon Zero Dawn, Horizon Zero Dawn: The Frozen Wilds, Horizon Zero Dawn Complete Edition or Horizon Zero Dawn Complete Edition for PC? Always make sure you're playing with the latest patch installed, because a solution may have already been implemented!

To check which patch you're using on PlayStation 4, select the game tile on the dashboard, press the [OPTIONS] button on your controller and choose 'Information'. The patch number is listed under 'Version'.


Create manual saves.

Make frequent manual saves of your game, especially prior to starting new quests. Quick saves at campfires are extremely handy for saving your progress within a Quest, but they're automatically overwritten after six successive quick saves. A manual save provides you with a lasting fixed point in the game to fall back on if you want to replay a section.


Manage your treasure boxes.

Treasure boxes will automatically disappear when they're emptied out, but on occasion they may contain items that your satchels are already full of, e.g. rocks. To get rid of these treasure boxes, you'll need to drop the corresponding number of surplus items from your satchels first, by selecting the items and holding [TRIANGLE] (on PlayStation 4). In general, it's a good idea to get rid of treasure boxes that contain items you don't plan on saving for later. Very high numbers of treasure boxes could potentially cause performance problems in the menu, or even in the game itself.




HORIZON ZERO DAWN

Please note: This FAQ may contain spoilers!


NEW GAME+



How do I start New Game+? The option is greyed out on the Main Menu.

To start New Game+, load or continue from a saved game that you created after you completed the final quest, then press [OPTIONS] (on PlayStation 4) and select 'Create New Game+ Loadout'. You can now quit to the Main Menu, where the New Game+ option will be selectable.


How do I unlock the different face paint schemes for Aloy?

In order to unlock the face paint schemes for Aloy in the visual settings menu, you need to finish New Game+ on 'Hard' difficulty or higher.


MAIN QUESTS



I'm unable to fast-travel out of combat in 'Terror of the Sun', 'The Womb of the Mountain', 'The Sun Shall Fall', 'To Curse the Darkness', 'Deep Secrets of the Earth'...

This is by design. Fast travel is not allowed in these fights.


After finishing the game and watching the credits, I was returned to the quest 'The Looming Shadow'. Is there something wrong?

This is by design. You may now continue to explore the world of Horizon Zero Dawn before the final mission.


I'm pretty sure I gathered all the power cells. Why does the game say I'm still missing one?

Please backtrack and search all previous locations where power cells could be found. Usually, the power cells are still there.


Why does a red cross appear over the exclamation mark when I try to use the lure call?

The exclamation mark indicates there's no target in the vicinity that can be lured in.


POWER CELLS



I missed the power cell in the quest 'The Womb of the Mountain'. How do I obtain it?

You will be able to retrieve the power cell during a later quest.


The power cell is not appearing in the correct location. How do I obtain it?

If you have the latest patch installed, all power cells will appear at their locations. In case you fear that you missed one, please use this guide to obtain all power cells.


100% COMPLETION



I have not achieved 100% completion. Is this because my quest log has an 'X' next to an objective in a quest/activity?

No, failing an objective does not affect completion of a quest.


I have not achieved 100% completion. What am I missing?

To achieve 100% completion in the base game, you need the following:

Activities completed:

  • Tallnecks - 5
  • Hunting grounds - 5
  • Bandit camps - 6
  • Cauldrons - 4
  • Corrupted zones - 11

Quests completed:

  • Main quests - 21
  • Side quests - 22
  • Errands - 14

Collectables found:

  • Banuk figures - 6
  • Metal flowers - 30
  • Ancient vessels - 12
  • Vantage points - 12

Shadow Items found:

  • Outfits - 9
  • Weapons - 8

Machines scanned:

  • Machines - 26

Please note: Datapoints do not count towards 100% completion.


TROPHIES/ACHIEVEMENTS



A trophy/achievement didn't unlock for me. What should I do?

If you're having issues with certain trophies/achievements not unlocking, please make sure you meet all of the criteria for unlocking the trophy/achievement first.

If you upgraded the hard drive of your PlayStation 4 without syncing your trophies, please reinstall the previous hard drive and perform a trophy sync. Next, re-install the new hard drive and perform another trophy sync.

If you’ve played Horizon Zero Dawn on multiple PlayStation 4 consoles, please make sure you've performed a trophy sync on all of them.

Please note: To perform a trophy sync on PlayStation 4, go to Trophies, press [OPTIONS] and select 'Sync'.


I want to obtain the 'All Allies' trophy/achievement, but I didn't always select the 'Heart' option during conversations. What should I do?

The choices you make during conversations do not impact your ability to obtain the 'All Allies' trophy/achievement.


I want to obtain the 'All Allies' trophy/achievement, but I killed Nil during the quest 'Cause for Concern'. What should I do?

Nil's death has no impact on your ability to obtain the ‘All Allies’ trophy/achievement.


How do I obtain the 'New Game+ Completed' trophy/achievement?

To obtain this trophy/achievement, you must complete a full playthrough of the game in New Game+ difficulty. The trophy/achievement will drop after completing the quest 'The Edge of Extinction'.


How do I obtain the 'Ultra Hard Completed' trophy/achievement?

To obtain this trophy/achievement, you must complete a full playthrough of the game in New Game+ on Ultra Hard difficulty. The trophy/achievement will drop after completing the quest 'The Edge of Extinction'.

Please note: If you start New Game+ in Ultra Hard difficulty, you cannot change the difficulty setting.


OTHER QUESTIONS



I'm having difficulties with the 'Sleight of Crate' trial at the Spurflints Hunting Grounds. What I see in the game doesn't correspond with the videos/guides I've consulted?

The 'Sleight of Crate' trial was tweaked post-launch, and may therefore no longer match existing videos/guides. We recommend to use a more run and gun approach. Slide down the rope en more to the left, get the two crates and make your way over to the right.


Will you add subtitles for language X to Horizon Zero Dawn?

At this time there are no plans to add additional language support to Horizon Zero Dawn.


I obtained the Platinum trophy, when do I receive my theme/avatar? (PLAYSTATION 4 ONLY)

In order to receive the email containing the voucher code for the Platinum PlayStation 4 theme, you need to be opted-in for promotional emails from PlayStation. If you opted in and you haven't received the email, or if you weren't opted-in for promotional emails when you obtained your Platinum trophy, please contact the PlayStation support service for your region for further assistance.




HORIZON ZERO DAWN: THE FROZEN WILDS

Please note: This FAQ may contain spoilers!


Which level do I need to be at to enjoy Horizon Zero Dawn: The Frozen Wilds?

Horizon Zero Dawn: The Frozen Wilds has been tuned for players at level 30 and higher. Players below this threshold may find the expansion content too challenging.


Where can I find the new expansion content?

Horizon Zero Dawn: The Frozen Wilds adds several quest-givers to the main game region, who will point players to a new region called 'The Cut'. These new quest givers can be recognized by a new blue marker over their heads in the following locations:

  • Outside Meridian you can find Rhavid, a Carja Noble with information and speculation about the Banuk border lands.
  • Inside the Carja border fort, Daytower, you can speak with Ohtur for directions to The Cut.
  • North of the Grave Hoard you can find Yariki, a Banuk woman on her way out of The Cut with dire warnings about the dangers found to the north.


I searched all over but I still haven't collected all the Bluegleam. What should I do?

You can purchase a map with the location of all pieces of Bluegleam from one of the merchants in The Cut.

Please note: Not all of the Bluegleam is located in The Cut itself - there's a merchant in Meridian who sells some as well!


I cleared out six bandit camps. Why isn't the 'Cleared all Bandit Camps' trophy/achievement dropping?

The 'Cleared all Bandit Camps' trophy/achievement is part of the main game; the bandit camp in Horizon Zero Dawn: The Frozen Wilds doesn't count towards the total required to obtain the trophy/achievement.

If you've cleared out every bandit camp in Horizon Zero Dawn and Horizon Zero Dawn: The Frozen Wilds on PlayStation 4 and the trophy still doesn't drop, try manually syncing trophies with the server: go to Trophies and press [Options], then select the 'Sync' option.


I overrode five Tallnecks. Why isn't the 'All Tallnecks Overridden' trophy/achievement dropping?

The 'All Tallnecks Overridden' trophy/achievement is part of the main game; the Tallneck in Horizon Zero Dawn: The Frozen Wilds doesn't count towards the total required to obtain the trophy.


I purchased and downloaded Horizon Zero Dawn: The Frozen Wilds. Why is it not showing up in the main game? (PLAYSTATION 4 ONLY)

If you've purchased and downloaded the expansion but the logo isn't showing in the top right corner of the main game's title screen, please close the application and try restoring the license for Horizon Zero Dawn: The Frozen Wilds by going to Settings > Account Management > Restore Licenses and selecting 'Restore'.

Next, start Horizon Zero Dawn again. If the expansion logo still isn't showing and you're using a physical copy of Horizon Zero Dawn, make sure the region for the expansion matches the title ID of the main game. You can find the title ID on the disc or on the side of the packaging for Horizon Zero Dawn; it starts with 'CUSA' followed by five numbers.

Below is a list of title IDs for Horizon Zero Dawn and the corresponding compatible regions for Horizon Zero Dawn: The Frozen Wilds.

Europe:

  • CUSA01021
  • CUSA07319
  • CUSA07320

Asia:

  • CUSA05682 (manufacturing ID: PCAS-02043, PCKS-92029, PCAS-02050, PCKS-92033)
  • CUSA07350 (manufacturing ID: PCCS-75003)

Japan:

  • CUSA05661 (manufacturing ID: PCJS53022 or PCJS53019)

America:

  • CUSA01967
  • CUSA07326

If the region for Horizon Zero Dawn: The Frozen Wilds doesn't match the title ID of your copy of Horizon Zero Dawn, please contact the PlayStation support service for your region for further assistance.




HORIZON ZERO DAWN COMPLETE EDITION

Please note: This FAQ may contain spoilers!


How do I gain access to the extra packs, weapons and outfits that come with the Complete Edition?

For the Nora Keeper, Carja Trader and Banuk Traveller Packs you will have tokens in your inventory that you can trade with any merchant in the world.

The Carja Storm Ranger Outfit, Banuk Trailblazer outfit, Carja Mighty Bow and Banuk Culling Bow can be obtained by visiting any Merchant outside of The Embrace or The Cut. These Merchants will have special treasure boxes that will contain the weapons and outfits. Please look for the following treasure boxes:

  • Carja Storm Ranger Outfit Box
  • Banuk Trailblazer Outfit Box
  • Carja Mighty Bow Box
  • Banuk Culling Bow Box


Are save games from Horizon Zero Dawn compatible with Horizon Zero Dawn Complete Edition? (PLAYSTATION 4 ONLY)

Save games from Horizon Zero Dawn are compatible with Horizon Zero Dawn: Complete Edition, but only if both games are from the same region. The exception is Latin America - save games from the Latin American edition of Horizon Zero Dawn are not guaranteed to be compatible with Horizon Zero Dawn Complete Edition in every Latin American country.

Below is a list of title IDs for the standard edition of Horizon Zero Dawn and the corresponding compatible title ID for Horizon Zero Dawn Complete Edition, broken down by region. You can find the title ID on the disc or on the side of the packaging; it starts with 'CUSA' followed by five numbers.

Europe:

  • Standard Edition: CUSA01021 > Complete Edition: CUSA10211
  • Standard Edition: CUSA07319 > Complete Edition: CUSA10212
  • Standard Edition: CUSA07320 > Complete Edition: CUSA10213

Asia:

  • Standard Edition: CUSA05682 (manufacturing ID: PCAS-02043, PCKS-92029, PCAS-02050, PCKS-92033) > Complete Edition: CUSA10218 (manufacturing ID: PCAS-05046 / PCKS-10029)

Japan:

  • Standard Edition: CUSA05661 (manufacturing ID: PCJS53022 or PCJS53019) > Complete Edition: CUSA10234 (manufacturing ID: PCJS66013)

America:

  • Standard Edition: CUSA01967 > Complete Edition: CUSA10237
  • Standard Edition: CUSA07326 > Complete Edition: CUSA10237*

(*Latin American title ID. May not work in every country.)




HORIZON ZERO DAWN COMPLETE EDITION FOR PC

Please note: This section of the FAQ pertains to PC-specific questions. For general questions about Horizon Zero Dawn Complete Edition, see above.


I've encountered an issue with Horizon Zero Dawn Complete Edition for PC. What should I do?

We strive to offer enjoyable game experiences of the highest quality. If you do encounter an issue with Horizon Zero Dawn Complete Edition for PC, please let us know - but before you do, make sure you’ve installed the latest patch for Horizon Zero Dawn Complete Edition for PC, and have searched this FAQ for possible solutions.

If the issue persists, follow the steps below to report it to Guerrilla:

For technical issues (installation, crashes, performance, etc.):

1. Write down the following information:

  • A crash ID, if provided by the game.
  • A description of the issue.
  • A description of what you were doing or trying to do when the issue occurred.
  • The name of the retailer where you bought the game from.

2. Generate a DXDiag (DirectX Diagnostic) report of your PC.

3. If possible, take screenshots (up to 25 MB) of the following:

  • The issue itself.
  • Your location on the Map screen.
  • Your Game Progression on the Notebook screen.

4. Submit the information, the DXDiag and the screenshots to Guerrilla:

REPORT TECHNICAL ISSUE

For gameplay issues (quests, exploration, achievements, etc.):

1. Write down the following information:

  • A description of the issue.
  • A description of what you were doing or trying to do when the issue occurred.
  • The name of the retailer where you bought the game from.

2. If possible, take screenshots (up to 25 MB) of the following:

  • The issue itself.
  • Your location on the Map screen.
  • Your Game Progression on the Notebook screen.

3. Submit the information and the screenshots to Guerrilla:

REPORT GAMEPLAY ISSUE

For other issues (extra content, keys, feedback, etc.):

1. Write down the following information:

  • A description of the issue.
  • The name of the retailer where you bought the game from.

2. Submit the information to Guerrilla:

REPORT OTHER ISSUE

While we may not always be able to reply, rest assured that your report is being handled by our internal teams. If we require more information from you, we will be in touch!

Please note: Any personal information provided will be processed in accordance with the Sony Interactive Entertainment privacy policy.


What is a DXDiag report and how do I generate one?

A DirectX Diagnostic (DXDiag) report is a text file that contains information about your PC configuration. Analysis of the report can help us identify technical issues.

To generate a report, please follow these steps:

  • Press [Windows]+[R].
  • In the Run command box, type "dxdiag" and press [Enter].
  • In the DirectX Diagnostic Tool, click on "Save All Information...".


How do I take screenshots in Horizon Zero Dawn Complete Edition for PC outside photo mode?

To take a screenshot at any point during the game:

Through Steam:

  • Press [F12].
  • After closing the game, Steam's Screenshot Uploader window appears.
  • To find the screenshot on your hard drive, click on the "Show on Disk" button.

Through Windows Game Bar:

  • Press [Windows]+[G] to bring up the Windows Game Bar
  • Open the Capture window by clicking on the "Capture" button.
  • Take a screenshot with the "Take screenshot" button.
  • To view your screenshot in the Gallery, click on "Show all captures".
  • To find the screenshot on your hard drive, click on the "Open in File Explorer" button.


Where can I find the digital art book that came with my purchase?

The art book is supplied as a PDF file that can be found in a subfolder called "Digital Art Book" inside the folder where you installed the game, e.g.:

C:\Program Files (x86)\Steam\steamapps\common\Horizon Zero Dawn\Digital Art Book\

To view the PDF file, you may need a PDF viewer such as Acrobat Reader.


I purchased Horizon Zero Dawn Complete Edition for PC from Epic Games Store and I don’t see the latest patch. What should I do?

Make sure you always launch Horizon Zero Dawn Complete Edition for PC from the Epic Games Store client. Launching the game executable directly from File Explorer or from a Shortcut will bypass the patch availability check.

If you already use the Epic Games Store client to launch Horizon Zero Dawn Complete Edition for PC, and the latest patch still doesn’t show up as available, please completely exit the client (making sure it no longer appears in the system tray) and then restart it.

You can also verify whether you have the latest game files installed by following these steps:

  • Navigate to the game in your Epic Games Store library.
  • Click on the ellipsis symbol (“...”).
  • From the drop-down menu, select “Verify”.

The client will then run a check to ensure that the latest game files are downloaded.




OTHER QUESTIONS


I have a question about Horizon Zero Dawn, Horizon Zero Dawn: The Frozen Wilds, Horizon Zero Dawn Complete Edition or Horizon Zero Dawn Complete Edition for PC that isn't covered in this FAQ.

The Horizon community helps! You can find a plethora of tips and answers from fellow Horizon fans by visiting R/Horizon on Reddit.